Shipping policy
Thank you for shopping with HER TENNIS.
We know you want your order quickly, so we work to process and ship orders as fast as possible while keeping you updated along the way.
This policy applies to orders placed directly through hertennis.com.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing may take longer during holidays, product launches, sales, or periods of high order volume.
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated Shipping Times
Most orders are delivered within 5–7 business days after shipment, depending on your location and the shipping carrier.
Shipping times are estimates and may vary due to carrier delays, weather, holidays, customs, high order volume, or other factors outside of our direct control.
Shipping Confirmation and Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking updates may take 24–48 hours to appear after the carrier receives the package.
Protected / Insured Shipping
We want you to feel confident when ordering from HER TENNIS.
Eligible orders are shipped with tracking and delivery protection. If your package is confirmed lost in transit, stuck with no movement for an unreasonable period, or confirmed undeliverable through the carrier, we will help make it right.
Depending on the situation, we may resend your order, issue a replacement, or provide a refund after the carrier review is completed.
If your package is marked delivered but you cannot locate it, contact us as soon as possible. We will help review the tracking details and work with you on the next best step.
Shipping Address
Please make sure your shipping address is correct before placing your order.
If you entered the wrong address, contact us as soon as possible at:
We will do our best to update your address before the order ships. Address changes cannot always be guaranteed once an order has been processed or handed to the carrier.
Delayed, Lost, or Missing Packages
If your package is delayed, lost, or not updating, contact us and we will help review the issue.
Contact us here:
https://hertennis.com/pages/contact
You can also email us at:
In some cases, we may need to wait for the carrier investigation to be completed before resending an order, issuing a replacement, or providing another solution.
Damaged Orders
If your order arrives damaged, contact us as soon as possible.
Please include:
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Your order number
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Clear photos of the damaged product
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Clear photos of the packaging
Email us at:
Once reviewed, we will help with the next step. When approved, we may send a replacement, issue a refund, or provide another fair solution.
International Shipping
International orders may be subject to customs fees, import duties, taxes, or other charges set by the destination country.
These charges are not included in our product or shipping prices and are the responsibility of the customer.
Customs delays may also affect delivery times.
Need Help?
For shipping questions, contact us here:
https://hertennis.com/pages/contact
Or email us at:
Our goal is to make shipping clear, trackable, and stress-free from checkout to delivery.