Terms of service
Welcome to HER TENNIS.
This website is operated by HER TENNIS. Throughout the site, the terms “we,” “us,” and “our” refer to HER TENNIS. By visiting our website or placing an order, you agree to the terms below.
Overview
We built HER TENNIS to make it easier for players to find clean, dependable tennis and pickleball gear online. These Terms of Service explain how our store works, how orders are handled, and what you can expect when shopping with us.
This policy applies to purchases made directly from hertennis.com.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this site.
You agree to use our website, products, and services responsibly and only for lawful purposes.
You also agree not to interfere with, damage, copy, exploit, or disrupt the website, checkout, store systems, or customer experience.
Product Information
We do our best to display product details, images, prices, descriptions, materials, colors, sizing, and availability as accurately as possible.
Small differences may happen. Product colors, textures, packaging, and details may appear slightly different depending on your screen, lighting, device, or product batch.
We may update, improve, change, or discontinue products at any time without notice.
Pricing and Availability
Prices are shown on the product page and may change at any time.
We do our best to keep pricing and availability accurate. If a clear pricing error, inventory issue, payment issue, or technical issue occurs, we may contact you to correct the order or cancel it.
If an order is cancelled after payment, we will issue a refund to the original payment method.
Orders and Payment
When you place an order, you agree to provide accurate and complete billing, shipping, and contact information.
Please make sure your shipping address is correct before submitting your order. If you notice an address mistake after ordering, contact us as soon as possible and we will do our best to update it before the order ships.
Payments are processed securely through our payment providers. We do not store full payment card details on our website.
Shipping
Shipping times shown on our website are estimates, not guarantees.
Delivery may be affected by carrier delays, weather, holidays, customs, high order volume, incorrect addresses, or other events outside our control.
Once your order ships, tracking information will be provided when available so you can follow your package.
Protected / Insured Shipping
We want customers to feel confident when ordering from HER TENNIS.
Eligible orders are shipped with tracking and delivery protection. If your package is confirmed lost in transit by the carrier, stuck with no movement for an unreasonable period, or otherwise confirmed as undeliverable through the shipping process, we will help make it right.
Depending on the situation, we may resend your order, issue a replacement, or provide a refund after the carrier review is completed.
If your package is marked delivered but you cannot locate it, contact us as soon as possible. We will help review the situation, check tracking details, and work with you on the next best step.
Returns and Refunds
Returns, exchanges, and refunds are handled according to our Refund Policy.
You can view our Refund Policy on our website or contact us here:
https://hertennis.com/pages/contact
You can also email us at:
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible.
Please include your order number and clear photos of the issue so we can review it quickly.
When approved, we will arrange a replacement, refund, or another fair solution depending on the issue.
Contact us here:
https://hertennis.com/pages/contact
Product Use
Tennis racquets, pickleball paddles, balls, bags, accessories, and court gear should be used responsibly and only for their intended purpose.
Customers are responsible for using products safely and following the rules, conditions, and expectations of play.
HER TENNIS is not responsible for injuries, misuse, improper storage, improper handling, or damage caused by use outside normal play.
Website Content
All website content, including branding, logos, images, product descriptions, graphics, text, layout, and design elements, belongs to HER TENNIS or is used with permission.
You may not copy, reproduce, sell, distribute, or use our website content without written permission.
Third-Party Services
We may use third-party services to operate our store, process payments, ship orders, provide analytics, manage email or SMS communication, protect transactions, and improve the shopping experience.
These third-party services may have their own terms and privacy policies.
While we work with trusted providers, some delays, outages, or processing issues may happen outside our direct control.
Account and Marketing Communication
If you create an account, subscribe to emails, sign up for SMS, or provide your contact information, you agree to provide accurate information.
You can unsubscribe from marketing emails or SMS messages at any time by following the instructions in the message.
Transactional messages related to your order may still be sent when necessary.
Limitation of Liability
To the fullest extent permitted by law, HER TENNIS is not responsible for indirect, incidental, special, or consequential damages related to your use of our website, products, or services.
Our total liability for any order-related claim will not exceed the amount you paid for the product involved in that claim.
Errors and Updates
Occasionally, information on our website may contain typographical errors, pricing mistakes, inventory errors, or outdated details.
We reserve the right to correct errors, update information, or contact customers if an order is affected by an issue.
Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page. Continued use of our website after updates means you accept the updated terms.
Contact Us
Questions about these Terms of Service can be sent through our Contact page:
https://hertennis.com/pages/contact
You can also contact us at:
Our goal is to keep shopping with HER TENNIS simple, fair, and stress-free.